Last Updated: February 28, 2026

At coldrestore.com, we stand behind our gear. If you are not completely satisfied with your purchase, we are here to help. Please read our policy carefully to understand your rights and obligations.

1. Risk of Loss & Delivery

At Coldre Store, our responsibility is to ensure the safe delivery of your order to the exact address provided at the time of purchase. All items are shipped according to a shipping contract, which means that the responsibility for delivery is ours until the package is confirmed as delivered to the indicated address.

• Delivered Packages: Coldre Store is not responsible for lost or stolen packages after delivery confirmation by the carrier (USPS, UPS, FedEx, SpeedX, etc.) to the address provided at checkout. Once tracking indicates “Delivered,” we consider our delivery obligation fulfilled.
• Customer Responsibility: If your tracking number indicates delivery but you have not received the package, it is your responsibility to immediately contact the carrier to file a claim. We will offer all necessary assistance, providing tracking details.
• Delivery Address: It is essential that the delivery address is filled in correctly at the time of purchase. Our responsibility is limited to delivery to the address provided at the time of purchase; we are not responsible for incorrect entries or purchases stolen after confirmed delivery.

2. Return Window & Eligibility

To be eligible for a return or exchange:

• Timeline: Items must be returned within 30 days of the confirmed delivery date (based on tracking).

• Condition: The product must be New (unused, unwashed, and in the same condition as received).

• Packaging: The product must be in its original packaging with all tags attached.

3. Non-Returnable Items (“Final Sale”)

Certain items are exempt from standard returns and refunds. If you attempt to return a non-defective Final Sale item, no credit or refund will be processed.

Final Sale Items: Any item explicitly marked as “Final Sale” or purchased during a clearance event is final and cannot be returned, refunded, or exchanged for non-defective reasons.

Defective Final Sale Items: If a Final Sale item arrives with a verified manufacturing defect, we will exchange it for the same item at no cost. Exchanges for Final Sale items are processed as replacements only—no refunds will be issued. A prepaid shipping label will be provided for the defective item, and the replacement will be shipped.

4. Defective or Damaged Products

If your product arrives damaged or defective, we will make it right.

• Please visit our Exchanges & Returns section on your account immediately.

• Please inspect your order upon reception. If the item is defective, damaged or if you receive the wrong item, contact us immediately.

• We will provide a prepaid shipping label for any defective item.

5. How to Start a Return 

For Defective or Damaged Items: Visit the Exchanges & Returns section on your account page and report the defect. A prepaid shipping label will be provided.

For Non-Defective Returns:
Visit the Exchanges & Returns section on your account page, submit your request, and your return label will be provided.

MANDATORY SHIPPING REQUIREMENT: All returns must be shipped exclusively using the official shipping label provided by our team.

Cost: We provide prepaid shipping labels for all defective products and eligible non-defective returns.

6. Remedies

7. Refund Processing Time

Once your return is received and inspected (usually within 3–5 business days), we will notify you via email regarding the approval or rejection of your refund.

• Approved: If approved, your refund will be processed to your original method of payment.

• Timeline: Please allow up to 10 business days for the credit to appear on your statement, depending on your bank or credit card issuer.

8. Cancellation of Orders

To request cancellation, please contact us before the order is shipped.

• Once an order has been handed to the carrier, it can no longer be cancelled and you must refuse the delivery or request the return of the product.
  

Contact Us For any questions regarding your returns, please reach out to: